FAQ

ORDER OPTIONS

Return/Exchange

ALL SALES ARE FINAL

Please be sure to order your correct item or size. We are sorry for any inconvenience.

Cancel Order

Unfortunately we cannot accept cancellations if the order is already in production. Most orders get fulfilled within 24 hours after purchasing. If you would like to check if it’s possible to cancel your order, please email klaythompsonstore@gmail.com and include:

  1. Your order number

  2. Name on the order

  3. Email the order was made with, and

  4. Your request.

Our amazing Customer Service Team will be happy to assist you.

What if my items are damaged, defective or incorrect?

If you have received a damaged, defective, or incorrect item please email us and include

  1. Your order number

  2. Name on the order

  3. Email the order was made with  

  4. Your request

and most importantly

  1. A photograph demonstrating the quality of the print or the damaged area of the item.

*The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate errors in future printing. Our amazing Customer Service Team will be happy to assist you.

 

 

SHIPPING

How do we ship?

We use UPS, please mind if you need to change your address to better accommodate, please email us!

Track Your Order

You will only be able to track your order if it has been shipped.

Can't find your order number?

1) Check your spam folder and other email accounts

2) Email us with as much information as possible for us to locate your order (Name, email, order number). Our Customer Service Team will be happy to assist you.

You can track your package's progress more closely through the shipping provider which is most likely UPS for domestic.

Your packaged marked as delivered, but can not find it in your mailbox or porch?

In the event your item was marked as delivered by the Postal Service, we kindly ask that you reach out to your local post office. There may be a chance your item was prematurely scanned and marked as delivered. In the event this happens your item may be delivered a day or two after the fact. Should you not receive your item by then, please do not hesitate to contact us. Customer Service Team will be happy to assist you.

I need to update my shipping address of my order

You can change your shipping address if your item has not already shipped. If you would like to change your shipping address, email us and include:

  1. Your order number

  2. Name on the order

  3. Email the order was made with

  4. Your request and NEW shipping address.  

Our amazing Customer Service Team will be happy to assist you and let you know if it’s possible.

What if the address was wrong?

If an order has an invalid address and gets sent back to the warehouse, we will inform you that the order has been shipped back to use and we will kindly ask you to pay for the shipping to get it to you again.